Booking and Policy Updates

Here at Rosalind Michelle Skin Co, we’re all about helping you elevate your self-care journey. Our goal is to create a space where every client feels valued, every minute is well-spent, and every service exceeds your expectations. To ensure we can deliver this experience to all of you consistently, we’ve updated a few of our booking and cancellation policies. These changes aim to keep things fair, flexible, and respectful of everyone’s time.

Why We’re Updating Our Policies
We get it—life can be unpredictable, and schedules change. However, we’ve recently noticed an increase in last-minute cancellations and no-shows, which impacts not only our team but also clients who may be waiting to book their self-care sessions. To ensure that all clients have access to appointments and our team’s time is respected, we’ve made a few important updates.

Here’s The Current Policy:

For New Clients

• Full Pre-Payment at Booking: New clients are required to pay in full at the time of booking. This secures your appointment and ensures we’re ready to provide the best service for you! If you need to reschedule, head into your client portal at least 48 hours before your appointment to do so, and we’ll be happy to accommodate.

For Returning Clients (Non-Members)

• Credit Card on File for Pre-Bookings: If you’re a returning client without a membership, we require a credit card on file if you choose to pre-book your next appointment without payment. This way, we can easily hold your spot, and you’ll only be charged in case of a no-show. You can head to your client portal anytime prior to 48 hours before your appointment to reschedule without penalty.

Here's What's New:

• No-Show Fee: Missed appointments with no notice or communication will result in a 50% charge of your appointment cost. This helps us cover the reserved time and allows us to keep appointments available for those who need them. If we are unable to collect this fee, you risk losing your booking privileges.
• Late Cancellation Fee (within 48 hours): If you need to cancel within 48 hours, a flat fee of $75 will apply. We understand that sometimes things come up, and this policy offers a balanced approach while still respecting the time of our team. Within 48 hours, you will be prompted to contact us and satisfy this fee before rescheduling.  If we are unable to collect this fee, you risk losing your booking privileges.

If an emergency arises within 48 hours, just reach out, and we’ll work with you to reschedule as needed.

For Loyalty & Membership Clients

• VIP Booking Privileges: If you’re a member or hold VIP status, you’ll continue to enjoy the flexibility to book without pre-payment. We’re incredibly grateful for your loyalty, and this is our way of saying thank you! If an emergency arises within 48 hours, just reach out, and we’ll work with you to reschedule as needed. If this benefit is misused or abused, you risk losing your VIP or Membership Status.

Consistent Reminders to Help You Stay on Track
We know that remembering appointments can be a challenge in our busy lives, which is why we send reminders 7 days, 3 days, 24 hours, and even 2 hours before your appointment. This gives you ample time to make any necessary adjustments and communicate with us if your plans change.

Our Commitment to You
We’re committed to providing a seamless, elevated experience from the moment you book to the moment you step out of our spa feeling rejuvenated. These policy updates are designed to help us achieve that goal for everyone, while also being fair and flexible.

Thank you for understanding and supporting us as we continue to make Rosalind Michelle Skin Co a place of relaxation, rejuvenation, and respect.

Questions?
If you have any questions or need more information about these updates, please don’t hesitate to reach out to us directly. We’re here to help!

Thank you for choosing Rosalind Michelle Skin Co as a part of your self-care journey. We can’t wait to see you at your next appointment!