ALL PAYMENTS ARE NON-REFUNDABLE.

We understand that sometimes things happen and changes and adjustments need to be made. Therefore, we respectfully request at least 48 hour notice for changes, cancellations, or rescheduling of appointments.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients miss the opportunity to receive services.

• Full Pre-Payment at Booking: New clients are required to pay in full at the time of booking. This secures your appointment and ensures we’re ready to provide the best service for you! If you need to reschedule, head into your client portal at least 48 hours before your appointment to do so, and we’ll be happy to accommodate.

• There is no refund for subscriptions, series services, or packaged (Buy,Get) services once any of the services in the series or package have been rendered. By purchasing the series or package, you agree to pay the full amount to the subscription, series, or package in full.

• There is a 15 minute grace period

For Returning Clients (Non-Members)

• Credit Card on File for Pre-Bookings: If you’re a returning client without a membership, we require a credit card on file if you choose to pre-book your next appointment without payment. This way, we can easily hold your spot, and you’ll only be charged in case of a no-show. You can head to your client portal anytime prior to 48 hours before your appointment to reschedule without penalty.

• No-Show Fee: Missed appointments with no notice or communication will result in a 50% charge of your appointment cost. This helps us cover the reserved time and allows us to keep appointments available for those who need them. If we are unable to collect this fee, you risk losing your booking privileges.

• Late Cancellation Fee (within 48 hours): If you need to cancel within 48 hours, a flat fee of $75 will apply. We understand that sometimes things come up, and this policy offers a balanced approach while still respecting the time of our team. Within 48 hours, you will be prompted to contact us and satisfy this fee before rescheduling. If we are unable to collect this fee, you risk losing your booking privileges.

For Loyalty & Membership Clients

• VIP Booking Privileges: If you’re a member or hold VIP status, you’ll continue to enjoy the flexibility to book without pre-payment. We’re incredibly grateful for your loyalty, and this is our way of saying thank you! If an emergency arises within 48 hours, just reach out, and we’ll work with you to reschedule as needed. If this benefit is misused or abused, you risk losing your VIP or Membership Status.

Consistent Reminders to Help You Stay on Track
We know that remembering appointments can be a challenge in our busy lives, which is why we send reminders 7 days, 3 days, 24 hours, and even 2 hours before your appointment. This gives you ample time to make any necessary adjustments and communicate with us if your plans change.

Our Commitment to You

• It is mutually understood that if a change, cancellation, or rescheduling is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
  
  If we have to cancel a client with less than 48 hours notice of the appointment scheduled, we will honor the same policy and your rescheduled appointment will be 50% off the original charge.

• We’re committed to providing a seamless, elevated experience from the moment you book to the moment you step out of our spa feeling rejuvenated. These policy updates are designed to help us achieve that goal for everyone, while also being fair and flexible.

Questions?
If you have any questions or need more information about these updates, please don’t hesitate to reach out to us directly. We’re here to help!

Thank you for choosing Rosalind Michelle Skin Co as a part of your self-care journey. We can’t wait to see you at your next appointment!